We prioritize the security, privacy, and availability of our services above all else and are thrilled to announce that Baleen has successfully achieved SOC 2 certification.
Understanding SOC 2 Compliance
SOC 2, short for System and Organization Controls 2, is an auditing framework established by the American Institute of Certified Public Accountants (AICPA). This framework ensures that third-party service providers can manage and safeguard data securely, thereby protecting client interests and privacy. SOC 2 compliance is based on five trust service principles: security, availability, processing integrity, confidentiality, and privacy. Obtaining SOC 2 certification confirms that an organization has implemented the necessary controls to adhere to these principles.
Our Journey to Certification
We began our preparations for this certification in the third quarter of 2023, starting with a gap analysis. The insights gained from the gap analysis and internal audits allowed us to establish and refine the necessary policies and update our process documentation accordingly. Once we were confident in our policies and procedures, we underwent an external audit and successfully obtained the certification. Recertification is an annual process for Baleen, underscoring our commitment to maintaining the operational practices necessary for smooth recertification each year. The Baleen development team continues to evolve, upholding high standards and industry best practices in delivering compelling product features to our users.
What This Means for Our Customers and Partners
Providing software as a service is an ongoing and dynamic endeavor. Our customers rely on our platform and products to power their critical services, and it’s essential that Baleen demonstrates its capability to fully support them. Industry certifications like SOC 2 offer a way for customers to assess our ability to design, build, and maintain a secure and reliable service that they can depend on. When our customers' security teams review our service design, these certifications validate our claims and highlight our ongoing commitment to maintaining high operational standards. For our partners, these certifications provide assurance that they are collaborating with an organization dedicated to upholding exemplary service standards.
Learn more about SOC 2 at the AICPA website.
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